The questions every dentist asks us.

Yes, and we sign the BAA on day one, before any patient call is routed. Halden is built on infrastructure with BAAs in place across the full stack: voice, transcription, model inference, and storage. PHI is encrypted at rest and in transit, with role-based access controls and configurable retention windows. We can provide a full security summary and support your procurement questionnaire if needed.

Yes, clearly and politely at the start of every call. We never impersonate a human. The disclosure language is short, friendly, and reviewed with you before launch. Patients who prefer a human are warm-transferred or get a callback queued for your team.

Halden listens for it. Any phrase like “can I talk to a real person” triggers an immediate warm handoff: either a live transfer to your team during hours, a callback ticketed for the morning, or routing to your live answering partner if you have one. You define the rules in the setup session.

Halden connects via Enterprise API to your existing PMS: real operatory slots, provider rules, and appointment types. Open Dental is native. Dentrix and Eaglesoft are supported via integration partners, and we explain the specific path on the discovery call. Curve Dental and other platforms are available on request.

We use modern voice models tuned for dental conversation pacing and clinical vocabulary. The pilot report includes every call recording, with no cherry-picking. In the Dental Care Alliance case study reported by Resonate, 64% of bookings happened fully via AI, and patients asked to give the assistant a pay raise. Your results will vary, but the bar is real. Listen for yourself in the audio demos on the main page.

7 calendar days for after-hours-only agents. 10–14 days when we’re wiring direct PMS booking. We don’t promise live in an hour, because doing this well requires sitting with your script, your insurance rules, and your emergency protocol. We’d rather earn your business than launch a faulty agent.

Overages are published on each plan and billed per answered minute, not per ring and not per call attempt. We send a usage alert at 75%, 90%, and 100%, and will proactively recommend a plan change if your traffic is consistently above your tier. No surprise invoices.

Yes, and most practices start exactly this way. Forward to Halden after 5 PM, weekends, holidays, and lunch. Your front desk keeps daytime calls. Once you see the pilot report, many practices add overflow handling during business hours, but it’s never required.