Every after-hours call that goes to voicemail is a patient in pain, about to call your competitor. Halden answers in 2 rings, books directly into your PMS, escalates emergencies to your on-call doctor, and sends your team a clean morning digest. Zero voicemail backlog. Zero patients lost.
Built for the systems your practice already runs
ROI Estimator
25 missed calls/week × your patient value. Halden answers and books them back automatically.
30% voicemail to booked recovery rate, a conservative industry average. Modeled from Dental Care Alliance 10.8× ROI data and Peerlogic DSO case ($47k / 30 days).
The cost of going dark
After 6 PM, the average dental practice loses patients quietly. They call. You do not answer. They move on, and they never call back.
Front desk locks up. Every call rolls to voicemail: a new patient, a worried parent, a $12,000 implant inquiry. They hang up in four seconds and dial the next practice.
Halden picks up the call, warm and dental fluent. Insurance captured. Appointment written into your PMS. Patient confirmed by SMS before you reach the highway.
Facial swelling, possible abscess. The patient gets voicemail, drives to the ER, and posts a one star review by morning.
Halden identifies urgency and pages your on call doctor by SMS in under a minute. The patient stays with your practice.
Forty frantic minutes before the first patient arrives. Two callers already booked elsewhere. One was an implant consult.
Every call answered, every appointment booked, every emergency handled, with full transcripts. Your team walks in already in the loop.
Your team did not sign up to manage voicemail. Halden removes the after hours anxiety for your staff and the voicemail frustration for your patients.
Calculate what you are losing →Security & compliance
Every call, transcript, and integration is engineered to clear a HIPAA review before a single patient hears the first ring.
Day one BAA covering HIPAA, HITECH, and 42 CFR. Signed with every pilot, on every plan.
AES‑256 at rest, TLS 1.3 in transit. Keys rotated every 90 days. Never cleartext, not even internally.
Role scoped permissions. Every internal access is logged with operator, IP, timestamp, and justification. Seven year audit log.
Choose 30, 60, or 180 days. Cryptographic purge with a destruction certificate on demand.
Scripted disclosure within the first eight seconds. Reviewed with your team before launch. Halden never pretends to be human.
Independent penetration tests twice a year. SOC 2 Type II audit underway with a Big Four firm. HITRUST on the 2026 roadmap.
Ask every AI vendor
The shortcuts other vendors take. The ones that should be deal-breakers.
Recordings never leave your tenant for model improvement — ours or anyone’s.
No ChatGPT, no public Gemini. Only HIPAA-eligible, BAA-covered endpoints.
We monetize subscriptions, never the people on the other end of the line.
Default access is US-based only. Offshore review requires a signed amendment.
Standard on every plan, including Starter. A security upsell is a tell.
How it works
Five moments, fully automated, from the first ring at 5 PM to the 7 AM digest. No voicemail. No callbacks. No gaps in your schedule.
No hold music. No automated menu. After hours, overflow, lunch, holidays: every call gets a real conversation in a warm, dental fluent voice.
Insurance, chief complaint, preferred time, new or existing: all captured naturally. Implant and cosmetic inquiries are pre screened for your treatment coordinator.
Not a callback queue or a web form. A confirmed appointment written into your PMS with real operatory slots and real provider rules. SMS confirmation sent automatically.
Trauma, facial swelling, post op bleeding: Halden identifies urgency and pages your on call doctor by SMS in under a minute. No one slips through at midnight.
One clean email lists every call answered, every appointment booked, and every emergency handled, with full recordings and transcripts. No Monday morning backlog.
Pricing
One monthly fee. Published usage caps. Overages priced per answered minute, never a surprise.
After-hours pilot · solo practices
Overage: $0.49 / answered minute
Start after-hours today →7-day setup · cancel anytime
Direct PMS booking · growing practices
Overage: $0.39 / answered minute
Test Halden on my practice →10–14 day setup · full PMS integration
Specialty & high-volume practices
Overage: $0.29 / answered minute
Book a specialty audit →14-day setup · white-glove onboarding
3+ locations · custom routing · centralized intelligence
All plans include call recordings, full transcripts, a signed BAA, and AI disclosure on every call. Month-to-month after setup. Cancel anytime in writing.
Get started
Tell us about your practice. We’ll send a short audit questionnaire, propose a script outline, and book a 30-minute working session within one business day.